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Returns & Cancellations

At Proav we want you to be completely satisfied with your purchase, that’s why we offer a straightforward returns policy.

If you are a consumer and decide you do not want the item you have purchased you have up to 14 days to return it to us in new unused condition. If you are a Business customer a restocking fee of up to 25% will be applied as instructed in our Terms and Conditions. All items must be complete with original and undamaged manufacturer packaging. Please note that the 14 days return period is active from the day after delivery. If you would like to cancel an order you have not yet received please email orders@proav.co.uk with your order number and a member of our team will arrange a refund or exchange.

If the goods you receive are damaged or faulty please use the form below detailing your problem. A member of our team will then make the necessary arrangements for your replacement. Please do not return any goods without an official RMA.

Refunds on returned items will be issued in the same payment method as used for the purchase. Please allow 7-10 days for credit card refunds to appear on your statement.

Returns & Cancellations

At Proav we want you to be completely satisfied with your purchase, that’s why we offer a straightforward returns policy.

If you are a consumer and decide you do not want the item you have purchased you have up to 14 days to return it to us in new unused condition. If you are a Business customer a restocking fee of up to 25% will be applied as instructed in our Terms and Conditions. All items must be complete with original and undamaged manufacturer packaging. Please note that the 14 days return period is active from the day after delivery. If you would like to cancel an order you have not yet received please email orders@proav.co.uk with your order number and a member of our team will arrange a refund or exchange.

If the goods you receive are damaged or faulty please use the form below detailing your problem. A member of our team will then make the necessary arrangements for your replacement. Please do not return any goods without an official RMA.

Refunds on returned items will be issued in the same payment method as used for the purchase. Please allow 7-10 days for credit card refunds to appear on your statement.